Dear Synergy Team Member,
Over the past two and a half years, Synergy and Nature’s Sunshine have been working on the largest infrastructure project in our history—the global integration and upgrading of all computer systems. This has required tremendous effort from all departments of our company, and for the most part, this conversion will be invisible to you. You’ll be able to place orders, receive product and earn benefits and commissions as you always have.
To successfully complete this conversion, all Synergy systems, including the website and Pulse, will be down temporarily from the 6:00 am Mountain time on Wednesday, April 12 until 6:00 am Mountain time on Thursday, April 13. We have carefully planned this conversion to minimize the global disruption of your Synergy businesses. While we apologize for any inconvenience this downtime may cause, we encourage you to coordinate with your downlines and plan your own ordering to ensure that this conversion has minimal impact.
This project has been a monumental undertaking, and we appreciate the phenomenal efforts of our employees around the world in planning, developing and testing our new system. We are confident that this vital infrastructure will enable us to continue to be an industry leader!
Thank you for your patience in this transition,
Gregory L. Probert
Chairman and CEO, Nature’s Sunshine Products
President, Synergy WorldWide
Q: How does the new computer system benefit me as a distributor?
A: Our upgraded computer systems will give us increased flexibility in managing business functions such as promotions and discounts. Watch for these new features this coming summer. Additionally, the new systems will provide greater insight into your business operations, meaning that we’ll have better reporting and analysis of your business activities. In other words, we’ll be able to give you more and better information to help you build your business faster than ever.
Q: Will this new system change the way I do business?
A: No. You will be able to place orders, receive product, and earn bonuses and commissions as you always have. As implementing the new system will standardize our processes, some countries will have slight changes to the sign-up and renewal requirements, but you are free to continue building your business in the way that best suits your abilities and circumstances.
Q: What will change with this new system?
A: As of April 13, 2017, every Synergy Team Members will receive a new, unique account number that is tied to the new system. However, your current ID number will still be recognized and honored within Synergy’s database. This new account number will show up on invoices and commission statements.
Q: How does the new system affect ordering?
A: The ordering process will work much like it always has, however, some product packages and promotional kits may receive a new ordering number. Customer Service representatives will inform you of these changes should you order a package or kit that has been affected by this change.
Q: Will this change anything else?
A: Your bonus statement will look slightly different. With a new global standard, you may notice some minor formatting changes. Don’t worry, all the information you need will still be there!
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